Check the refund terms when choosing a plan. VPNJW offers a 60-day money-back guarantee; see the Terms of Service for full eligibility details. This page does not set different refund periods for different tiers, and the guarantee does not change with the data allowance.
To request a refund, sign in to the account used to purchase the plan and open a support ticket in the panel. State that you’re requesting a refund and include the relevant order details. If your account has multiple orders, specify which one the request concerns. Keep connection troubleshooting, plan changes, and refund requests clearly separate.
Check your ticket for replies and any follow-up verification requests. Keep payment receipts, order status, and request details in the same support thread. There’s no need to post publicly, and never share your account password. For questions about how a refund will be returned, follow the ticket response after your order has been reviewed.
Go to the panel to submit a support ticket →